Case Study: Black Box Corporation
How Black Box Corporation Gains Powerful Candidate Insights and Saves Time With Spark Hire Video Interviews
Black Box delivers cutting-edge technology solutions and world-class consulting services to businesses around the globe.
- Information Technology and Services
- 1,001-5,000 Employees
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About Black Box Corporation
Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of their global reach and depth of expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Their IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.
Goals for Video Interviewing
The team hires for many positions at the same time, and requires a very hands-on hiring process with many decision makers. Their goal was to reduce the time spent on initial screenings while maintaining the same level of information gained about candidates.
Q&A with Bianca Cimpoeru, Senior Recruiter EMEA & Data Center and Kristine J Irwin, Senior Recruiter:
What inspired you to look into video interviewing? Were there specific challenges in your day to day were you looking to solve with video interviewing?
We noticed our recruitment process was lacking in efficiency. And we were seeking a new interviewing method to increase the number of candidates interviewed.
Did Spark Hire replace a similar tool or is this the first time your team is using video interviewing?
We did not have a similar tool that we were using, so this was our first time using video interviewing.
What criteria did you have in mind for a video interviewing solution?
We wanted to create a great candidate experience and the features Spark Hire offers are perfect to do just that. It's everything we need.
What made you choose Spark Hire as your video interviewing solution?
There were many platforms reviewed. Deciding factors included cost and how easy it was to use the system. Spark Hire is a highly configurable platform and we like that we can hire for many positions at the same time.
What was getting started with Spark Hire like?
It was very simple! We had a quick training with our customer success rep and have been using it ever since without any issues
How has Spark Hire improved your hiring metrics and process?
Absolutely! With our interns specifically, Spark Hire made our process much more streamlined and sped up the interview process.
What was your team’s hiring process prior to using Spark Hire?
Typically our process began with a phone screen. Then, qualified candidates would meet with the hiring manager and potentially other individuals. One-way interviews replaced our phone screen and allowed our team to view all interviews in only an hour. The team reviews interviews and sends their feedback as to who they'd like to advance in the process.
How do you get your team members to buy into video interviewing?
Once we started sharing the platform, they were impressed that it gave insight to the candidate prior to even speaking with them. We use a lot of personal experience and reassure team members new to video interviewing that the interview collects all the info they'll need to make an informed decision.
What was your aha moment — the moment you knew you loved Spark Hire?
From our first interviews! We quickly learned how easy it was for candidates to complete one-way interviews. Spark Hire immediately saved us tons of interview time.
Why should other hiring teams look into video interviewing?
Spark Hire is very cost effective, and time efficient. The additional features of the platform allow us to track candidates throughout the process, and even revisit runner up candidates for other positions.
What are three words that describe your experience working with Spark Hire?
Incredible, easy, innovative