Case Study: Boscov’s Department Store, LLC
How Boscov’s Department Store Engages Top Talent With Spark Hire Video Interviews
About Boscov’s Department Store
Boscov’s is a billion-dollar plus, independently owned innovative chain of 49 department stores. Based in Reading, PA, Boscov’s is a full-service department store meeting the total family needs of their customers. They stock a full range of brand-name merchandise that runs the gamut from fashion items for men, women, and children to a complete line of home furnishings and furniture. Boscov’s places great emphasis on customer service, creative promotions, and exciting events, and therefore, enjoy a level of customer confidence virtually unmatched by any other retailer.
Goals for Video Interviewing
The hiring team at Boscov’s Department Store needed a more streamlined approach to their preliminary interview process. Beyond efficiency, they were looking for a more holistic view of potential candidates. Finally, they needed to adapt to a more modern, tech-forward hiring process in order to remain competitive and attract better hires.
Q&A with Corporate Recruiting Manager, John Bitting:
What inspired you to look into video interviewing? What specific challenges in your day-to-day were you looking to solve with video interviewing?
Initially, we were looking for an effective way to cut down on the time we spend on our phone screening process. Our goal was to save time by implementing a more streamlined approach to preliminary interviews.
Did Spark Hire replace a similar tool or is this the first time your team is using video interviewing?
This was our first time using video interviewing.
What criteria did you have in mind for a video interviewing solution?
We needed a customizable and user-friendly interface. Adopting new technology only works if the entire team is on board and comfortable using the platform. We were also looking for a solution for our screening process, so we could screen candidates faster without sacrificing the interview experience or missing out on top talent.
What made you choose Spark Hire as your video interviewing solution?
We chose Spark Hire based on the many recommendations we received from industry professionals who also leveraged the platform.
What was getting started with Spark Hire like?
The implementation process could not have gone smoother. Our customer service rep was available 24/7 to answer any of our questions and ensure we were up and running.
How has Spark Hire improved your hiring metrics and process?
Spark Hire has significantly cut down on our time to hiring while providing a holistic view of all potential candidates. The one-way video interviews provide us with valuable insight in a fraction of the time of a typical phone screen. Now, we’re able to make more confident hiring decisions based on the information we’ve gathered using video interviews.
What was your team’s hiring process prior to using Spark Hire?
Before using Spark Hire, the hiring team would conduct multiple phone screens, eventually leading to in-person interviews. The whole process was extremely time-consuming and inefficient.
How do you get your team members to buy into video interviewing?
The many challenges we faced because of Covid made Spark Hire an easy sell across the team. Having a full-service remote solution was a game-changer.
What was your aha moment — the moment you knew you loved Spark Hire?
We were already thrilled with the results we’d seen using the platform. However, once they introduced the panel interview feature we knew we’d found our long-term solution. Panel interviews have made it easier for us to schedule and collaborate with key decision-makers and present candidates with a branded and professional interview experience.
Why should other hiring teams look into video interviewing?
To catch up with the hiring climate, especially with more and more positions becoming entirely remote. Spark Hire was the modern hiring solution we needed in order to stay engaged with top talent and remain adaptable and strategic in a constantly changing job market.
What are three words that describe your experience working with Spark Hire?
Easy, fast, thorough