Case Study: Region One Education Service Center

How Region One Education Service Center Drives Efficiencies And Saves Time With Video Interviews

About Region One Education Service Center

The Region One Education Service Center is part of a statewide system of regional education service centers created to assist school districts across the state of Texas. The role of the education service center has expanded to work alongside school districts to carry out the three main objectives: to assist school districts in improving student performance in each region of the system; enable school districts to operate more efficiently and economically; and implement initiatives assigned by the legislature or commissioner.

Goals for Video Interviewing

Region One was looking for a tool to streamline their interview process and better coordinate with the schools they serve.

Q&A with Dolores Hernandez

Q:

What inspired you to look into video interviewing?

A:

The challenges faced with on-site traditional interviews was the scheduling; this took entire days from my schedule to conduct these. In addition, I had to requests assistance from professional staff members to assist in the committees. This was challenging at times as they have their own duties.

Q:

What criteria did you have in mind for a video interviewing solution?

A:

We were looking for a more efficient way to conduct interviews that would meet our needs, scheduling and otherwise, and allow for flexibility in the scoring process.

Q:

Describe your selection process and what you found most attractive about Spark Hire when signing up.

A:

We contacted three vendors and had demos with all; we found that Spark Hire had the necessary features that we were looking for at the right price point.

Q:

What was getting started with Spark Hire like?

A:

The representative that was assigned, Vince, was extremely helpful. He guided me step-by-step until I understood all of the various features of the system.

Q:

What was your team’s process prior to using Spark Hire?

A:

Prior to Spark Hire, we conducted interviews and the scoring of said interviews manually. This took many hours of planning, scheduling, conducting, scoring, and contacting the participants.

Q:

How do you get your team members to buy in to video interviewing?

A:

The interview process involves our program assistant (secretary) who schedules and manages the videos. The two specialists are able to view and score the interviews. Once they saw the results, it was easy to get buy-in.

Q:

What is the biggest impact that video interviewing has on your process?

A:

Much better efficiencies of our time which has allowed us to delve into other areas of need for our partner districts.

Q:

What was your aha moment -- the moment you knew you loved Spark Hire?

A:

The aha moment was when I realized that I was not alone! I am able to contact our representative or speak with a member of the Spark Hire team for assistance any time I need it. Plus, great features!

Q:

Why should other schools/school districts/education service centers look into video interviewing?

A:

The video interviewing allows for the candidates to interview when they are able to. In addition, committee members are able to score using a flexible schedule and not bound by the 8-5 schedule.

Q:

What is your favorite aspect of video interviewing?

A:

The greatest aspect of video interviewing is in the ability to score interviews “on your time.” This can be done in the evenings, weekends, etc. as time allows.

Q:

What are some things you love about Spark Hire?

A:

The great customer service, ease of using the platform, and the price.

Q:

What are three words that describe your experience working with Spark Hire?

A:

Automation, efficiency, friendly

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