Case Study: The Star

How The Star Uses Spark Hire to Make Hundreds of High Quality Hires Faster

About The Star

The Star Entertainment Group is an ASX 100 listed company that owns and operates the premier integrated resort destinations including The Star Sydney, The Star Gold Coast and Treasury Brisbane. The Star Entertainment Group has also recently acquired the Sheraton Grand Mirage on the Gold Coast in a joint venture and manages The Gold Coast Convention and Exhibition Centre on behalf of the Queensland Government.

Goals for Video Interviewing

Working in the hospitality industry, The Star’s recruitment team is expected to respond to large volumes of applications within a timely manner. Initially, The Star aimed to use Spark Hire to assist with these bulk recruitment efforts, but now it is used throughout the entire business to make higher quality hires faster than ever before.

Q&A with Recruitment Advisor, Melissa Sloane

Q:

Did Spark Hire replace a similar tool or is this the first time your team is using video interviewing?

A:

This was the first-time using a video interview platform.

Q:

What did you find most attractive about Spark Hire when signing up?

A:

The most attractive aspect of Spark Hire was the ease of use. Not only is it easy for our recruiters to review candidates’ video interviews, but it is also simple and easy for our candidates to record their submissions.

Q:

What was getting started with Spark Hire like?

A:

Easy and simple. We particularly liked the tutorials and customer support offered.

Q:

What are some of the results you’ve seen with Spark Hire?

A:

There has been a noticeable decrease in the time-to-fill a job, with a better quality of hire.

Q:

What was your team’s hiring process prior to using Spark Hire?

A:

Prior to Spark Hire, our recruiters would review the candidates’ applications and then conduct phone screens with suitable candidates.

Q:

How does video interviewing fit into your hiring process?

A:

We use Spark Hire as an initial screening tool prior to a phone screen or inviting candidates in for a face-to-face interview.

Q:

How do you get your team members to buy in to video interviewing?

A:

We introduced Spark Hire to our bulk recruitment portfolios first, and used the success found in this portfolio to highlight the benefits of Spark Hire. We have now had a dramatic adoption of video interviewing across the business.

Q:

What is the biggest impact that video interviewing has on your hiring process?

A:

Video interviewing has reduced the time to screen applicants and provided recruiters with increased flexibility to screen.

Q:

What was your “aha” moment -- the moment you knew you loved Spark Hire?

A:

Our moment came when we recruited 126 new team members within a six-week period. Video interviewing allowed the team to screen huge volumes of applications without having to compromise the quality of hire.

Q:

Why should other companies look into video interviewing?

A:

Time savings!

Q:

What is your favorite aspect of video interviewing?

A:

The favourite aspect of video interviewing is the impact it has on the candidate experience. The candidate can prepare for a one-way video interview, as opposed to a phone screen where they may not be prepared. They can also record their video interview on their own time, wherever they please.

Q:

What are some things you love about Spark Hire?

A:

Customer service, ease of use, new features.

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