This is Service
Customer service is our culture.
It has always been our mission to deliver the best customer service in the industry. Given our cost-effective pricing plans that don't require long term commitments, we're accountable for the success of our customers. Therefore, we do everything we can to ensure you get the results you’re looking for while receiving exceptional service along the way.
The story behind our service driven culture
While stellar customer service has been part of our company’s DNA, the service-oriented culture hit its stride when one of our customer success team members, Vince, created a meme of another team member, Ryan, with the words “This Is Service.”
At first, this was a funny gag in the office, but it transformed into a mantra.
In just a few weeks, the mantra was well established throughout the office. Hand drawn t-shirts were made, mouse pads were printed, and the meme could be found pinned to many cubicles.
Today, all Spark Hire team members (and even their significant others) know the “This Is Service” mantra and we’re committed to showing you what it’s all about.
What service to expect from Spark Hire
We deliver proactive and personal support with the goal of being the favorite company our customers do business with.
Dedicated Customer Success Hero
Every customer is matched with a Customer Success Hero. Our friendly Customer Success Heroes are product experts that are here to help you with all things Spark Hire.
As a Spark Hire customer, you can expect periodic check ins from your Customer Success Hero making sure that everything is running smoothly.
Live Training Session
Collaborate about your video interviewing strategy and learn tips and tricks that other customers similar to you have successfully implemented.
If you aren’t going to be the only person using Spark Hire, your Customer Success Hero is always available to provide a training session for your entire team.
With 5+ years in the industry and 6,000+ customers, our Customer Success Heroes have valuable insight they can share with you so you get the best results possible.
Live Interview Concierge
Our Live Interview Concierge Services involve a member of our technical support team connecting with you or your candidate for a test session.
Some video interviewing providers charge a fee for branding. Not only do we give you the ability to modify your branding at any time, but we’ll even set it up for you for free.
24/7 Technical Support
While our dedicated Customer Success Heroes need to sleep, that doesn’t mean our support does. Our technical support team is available around the clock.
We have a 24/7 technical support team available to help your candidates with any questions they have or any issues they face.