A leader in modern hiring software, Spark Hire offers HR technology, tools, and solutions to help organizations and their recruiters streamline their recruitment process.
At the heart of our comprehensive hiring software is Spark Hire’s Applicant Tracking System (ATS), which was designed to help teams more efficiently attract, interview, evaluate, and hire the most qualified candidates. With features built-in to improve collaborative hiring and meet qualified candidates earlier and faster, our ATS is built to transform your hiring process.
Below, we have answered 10 of the most frequently asked questions from existing customers about Spark Hire’s ATS. Keep scrolling to learn more about how the ATS works to enhance your current hiring process, allowing you to build a better candidate experience.
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Spark Hire’s ATS FAQs Answered
Choose from the list below to jump directly to the FAQ you want to learn more about, or simply keep scrolling to read on.
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- I didn’t know Spark Hire had an ATS. What types of and how many organizations are using it?
- What is the onboarding and implementation process with Spark Hire’s ATS?
- How will Spark Hire help my team learn and adopt the ATS?
- I already use another ATS. Can data from my previous ATS be migrated to Spark Hire?
- How does Spark Hire’s Video Interview functionality work within the ATS?
- How can I learn more about Spark Hire’s ATS?
- How can I hear from other customers using Spark Hire’s ATS?
- Can I add Spark Hire’s Applicant Tracking System to my existing Spark Hire contract?
- How do my other HR tech systems integrate with Spark Hire’s ATS?
- How much does it cost to upgrade to Spark Hire’s ATS?
I didn’t know Spark Hire had an ATS. What types of and how many organizations are using it?
There are currently 700+ Spark Hire customers using our Applicant Tracking System and over 7,000 organizations worldwide who trust Spark Hire’s talent assessment platform to reduce their time to hire and land top-tier candidates.
For more than a decade, our commitment to customer satisfaction has made us the #1 Video Interviewing Platform, which has allowed us to expand into the comprehensive hiring software that we are today, including our industry-leading ATS.
To explore customer success stories, case studies, and more, visit the “Why Spark Hire” section of our website, where you’ll find insights into how businesses like yours are using Spark Hire to transform their hiring process.
What is the onboarding and implementation process with Spark Hire’s ATS?
We’re with you every step of the way to ensure your start with Spark Hire’s Applicant Tracking System software is quick, easy, and streamlined, allowing you to hit the ground running right away.
Our process has been refined with the integration of hundreds of Spark Hire customers. The process, of course, is heavily dependent on your schedule and needs, but standard onboarding tasks include:
- Kick-Off Meeting: This discussion ensures expectations are aligned, maps out your onboarding journey, and ensures your team reaches your implementation goals.
- Basic and Advanced Training Sessions: Hands-on training sessions cover everything from the essentials to managing key features and more.
- Hiring Manager Overviews: Give your hiring managers and stakeholders a high-level system overview, focused on strategic oversight and how to best utilize your new ATS platform.
- Consultation Sessions: Attend periodic Q&A-driven sessions to revisit more advanced ATS features, clear up technical or navigational roadblocks, and review your team’s onboarding progress.
How will Spark Hire help my team learn and adopt the ATS?
At Spark Hire, we’re committed to ensuring both new and existing customers can successfully adopt our talent acquisition software. We do this by providing online resources and responsive and highly knowledgeable support and customer success teams.
Our available resources, depending on your Spark Hire plan, include:
- Real-Time Support: Online chat support with quick response times (usually within 30 minutes) and video call escalations when needed.
- 1-on-1 Assistance: Troubleshooting and basic and advanced training sessions are available to help your team master the ATS platform.
- Dedicated Customer Success Manager: Only available for specific plans, customers can enjoy a single point of contact for smooth implementation and ongoing support.
- Executive Business Reviews (EBRs): Only available for specific plans, participate in strategic discussions to align recruiting goals and execution.
Whether it’s through remote training, customized onboarding, or quick troubleshooting asks, we’re by your side to make the upgrade to Spark Hire’s ATS simple, smooth, and drama-free.
Note: The availability of these features and support options depends on your plan. Please refer to your specific package details or contact your Spark Hire representative for more information.
I already use another Applicant Tracking System. Can data from my previous ATS be migrated to Spark Hire?
Absolutely! We’re committed to providing end-to-end support during the migration process to ensure your transition from any other ATS is seamless.
In four easy steps, here’s how it works:
- Fill Out an ATS Migration Form: Your Customer Success Manager or Onboarding Specialist will provide you with a form to gather basic details about your existing ATS and data migration requirements.
- Meet With Our Data Migration Team: Our data migration team will provide you with white glove service to scope and plan your migration process and address any concerns or potential hiccups.
- Data Prep: With the Data Migration Team’s guidance, your dedicated technical team will organize the existing candidate data you want to transfer and ensure it’s ready for migration.
- Data Transfer To Spark Hire’s ATS Software: Submit your data and the migration team will handle the rest, we’ll make sure the import is as smooth as possible.
Beyond data migration, Spark Hire Recruit also helps with setting up career site integrations. Whether it’s linking your ATS to your existing careers page or creating a new career page, the Spark Hire team ensures each job posting is live and accessible to applicants without a hitch.
How does Spark Hire’s video interview functionality work within the ATS?
If you’re already using Spark Hire for video interviews, upgrading to Spark Hire’s ATS takes your process to the next level by integrating your interviewing and screening process directly into its robust applicant tracking system.
Rather than needing to manually copy and paste candidate information and/or links to invite candidates to video interviews, Spark Hire’s ATS enables you to add a video interview step to your hiring workflow. Once you move candidates to this step, they are automatically invited to a video interview, which is then assigned to a designated team member(s) of your choosing, once the candidate submission is ready to review and evaluate.
When the video interviews are completed, the results are linked directly to the candidate profile in the Applicant Tracking System as visualized below.
Not to mention, all of this activity is captured in your applicant tracking system analytics so you get a complete picture of what’s happening at every step in your hiring process. This makes it easier than ever to manage video interviews, reference checks, and much more throughout your hiring workflow all within fully integrated, all-in-one smarter, and more impactful hiring software.
How can I learn more about Spark Hire’s ATS?
The two easiest ways to learn more about Spark Hire’s ATS are to either request a demo and talk directly with one of our HR solution specialists or check out our on-demand demo videos, which provide guided walk-throughs of our software.
If you’re interested in taking a deeper dive into all things Spark Hire, we offer a ton of educational resources and support channels to help you explore, understand, and maximize our hiring platform’s capabilities. Here’s how you can stay informed and get the most out of not only our ATS but the entirety of our hiring software:
- Product Updates Page
- Resource Center
- Hiring Hub
- Product Guides
- Chat Support
- LinkedIn Community
- And much more: We also offer regular customer newsletters, live Q&A sessions, and opportunities to participate in product betas to ensure you’re always ahead of the curve.
No matter your learning style or support needs, Spark Hire has you covered with tools, resources, and a team dedicated to your success!
How can I hear from other customers using Spark Hire’s ATS?
Spark Hire customers have shared glowing feedback about our ATS’s impact on their day-to-day hiring operations.
To hear more firsthand experiences, check out these testimonials:
- Justin Elliott, Fusion92: Watch Here
- Mackenzie Anderson, Keter: Watch Here
- Adam Hughes, PrimusLabs: Watch Here
Can I add Spark Hire’s Applicant Tracking System to my existing Spark Hire contract?
Yes, existing Spark Hire customers can add the ATS to their contract at any time. We make the process seamless by aligning your new subscription with your existing subscription. This means:
- One Renewal Date: Simplify your administrative tasks by consolidating your renewal dates.
- One Contract: Manage everything under a single, streamlined agreement.
- One Renewal Discussion: Eliminate the hassle of juggling multiple renewal processes.
- One Team: Work with just one cohesive team rather than multiple vendors and points of contact.
To get started, reach out to your Customer Success Manager and they’ll guide you through the process.
How do my other HR tech systems integrate with Spark Hire’s ATS?
Spark Hire’s ATS is built to integrate seamlessly with your existing HR tech stack.
Our Applicant Tracking System integrates with job boards, assessment providers, HRIS platforms, background check services, and more, helping you to streamline workflows and centralize your hiring process. The full list of integrations can be viewed here.
Our commitment to ensuring seamless integration means:
- No Disruptions to Your HR Tech Stack: We work with you to ensure your ATS solution integrates perfectly with your existing ATS system, from payroll tools to onboarding platforms.
- Straightforward Hand-Off to Other HR Systems: Data flows smoothly between the ATS and other tools, so your essential tasks continue without any added complexity.
- User-Friendly Setup: Spark Hire’s onboarding and implementation team focuses on making the transition to your new ATS as straightforward and efficient as possible, helping your recruiting team get started quickly.
To explore all our integrations and learn more about how Spark Hire’s ATS fits into your current HR tech stack, visit our partners and integrations page.
How much does it cost to upgrade to Spark Hire’s ATS?
The cost to add Spark Hire’s applicant tracking system to an existing Spark Hire contract depends on a few factors such as the pricing plan you wish to move forward with and the size of your organization.
Existing Spark Hire customers get the best pricing for Spark Hire’s ATS as it’s an incremental cost on top of your current plan.
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700+ customers love Spark Hire’s ATS for driving recruitment efficiencies, holding hiring managers accountable, and making data-driven decisions.
