Case Study: Contemporary Services Corporation

How Contemporary Services Corporation Improved Their Candidate Experience and Hiring Efficiency With Spark Hire Video Interviews

About Contemporary Services Corporation

Contemporary Services Corporation (CSC) is recognized worldwide as the pioneer and expert in the crowd management field. CSC developed the concept of peer group security techniques, and through nearly five decades of continual refinement and evolution have successfully remained the leader in the crowd management and event security industry. Their broad experience has enabled CSC to build a knowledgeable group of professionals with expertise in every crowd management application.

Goals for Video Interviewing

The hiring process at Contemporary Services Corporation was old-fashioned, using paper applications and in-person interviews. They wanted to improve the efficiency of their process by taking most of it online and decrease the number of no-show interviews.

Q&A with Human Resources Director, Jim Lenoue:

Q:

What inspired you to look into video interviewing?

A:

We were transitioning from paper applications to online applications. Because of this transition, our previous way of conducting interviews was not going to work. At first, we tried scheduling traditional face-to-face interviews with the corresponding number of interviewers. Some days there were so many no-shows the interviewers just sat around. To combat this, we would double and triple up the schedule to assure a flow of interviewees and then one day everyone would show up. This caused a full reception room, candidates waiting too long to interview, and a poor candidate experience.

Q:

Did Spark Hire replace a similar tool or is this the first time your team is using video interviewing?

A:

This was our first time. We were switching from paper applications and traditional interviews to online applications and video interviewing.

Q:

What criteria did you have in mind for a video interviewing solution?

A:

Our video interviewing platform needed to have a mobile app, be easy for applicants to navigate, have good and friendly support, and be reasonably priced.

Q:

Describe your selection process and what you found most attractive about Spark Hire when signing up.

A:

We looked at several companies. Spark Hire’s pricing model worked the best for us and the implementation seemed easy and intuitive. These were the reasons why we initially chose Spark Hire.

Q:

What was getting started with Spark Hire like?

A:

The setup was indeed fast. The platform required very little customization for our purposes. We developed the questions we wanted to use, and entered them in the system. We have added questions and changed questions many times since then but since that can be done without any assistance from Spark Hire, it is quick and easy. Spark Hire makes our hiring process very flexible.

Q:

What are some of the results you’ve seen with Spark Hire?

A:

Our business requires us to hire a lot of part-time employees. To the tune of over a thousand part-time employees annually. Having online interviews compliments our online application process and creates a consistent candidate experience. Applicants can interview anytime that is convenient for them, 24 hours a day, and our HR staff can watch the videos anytime as well. If something comes up and the HR staff is needed for another task, they can go back to the interviews when they have time. If we are doing a lot of hiring and interviewing, then we can have additional people log in and watch interviews.

Q:

What was your team’s hiring process prior to using Spark Hire?

A:

Candidates applied with paper applications and we conducted traditional interviews.

Q:

How does video interviewing fit into your hiring process?

A:

Applicants are sent information about Spark Hire once they complete their application. If the applicant does not have easy access to a smartphone or computer and camera, we have several computers in our reception area that can be used for Spark Hire interviews. Spark Hire improved our candidate experience and assisted in reducing no-shows to in-person interviews.

We were able to view the interviews anytime we want. It also allows applicants that live further from the office the convenience of not having to drive to the office for an interview.

Q:

How do you get your team members to buy in to video interviewing?

A:

At the time we implemented Spark Hire, our hiring team was much smaller. Those of us using it at that time saw it as a great solution. As we grew, HR staff was hired with Spark Hire as a fixture so they never knew anything different. The learning curve on Spark Hire is quick so new staff feel good about it. Several of the staff spend a great deal of time in Spark Hire due to the volume we hire.

Q:

What is the biggest impact that video interviewing has on your hiring process?

A:

It gives us complete control of the hiring process.

Q:

What was your aha moment – the moment you knew you loved Spark Hire?

A:

Every interaction I’ve had with the support staff is very friendly and professional. It is important to know that if an applicant has a technical problem, they are given assistance quickly and in a friendly manner.

Q:

Why should other event services companies look into video interviewing?

A:

For hiring large quantities of part-time employees, it is very helpful. It is especially easy to access for applicants with smartphones through the mobile app. The applicant side of the process is explained very simply and thoroughly through short tutorials.

Q:

What is your favorite aspect of video interviewing?

A:

The ability to process interviews efficiently on our own time schedule.

Q:

What are some things you love about Spark Hire?

A:

How easy the platform is to use for our team and applicants. Applicants can complete the interview on their phone, anywhere, at any time. Then through the mobile app and its notifications, our team has the ability to watch many interviews in a short amount of time.

Q:

What are three words that describe your experience working with Spark Hire?

A:

Easy, responsive, good value.

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