Capital Credit Union is a not-for-profit financial institution in Northeastern Wisconsin, focusing on the needs of over 120,000 members.
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Capital Credit Union is a not-for-profit financial institution in Northeastern Wisconsin, which focuses on the needs of a growing 120,000 members. The organization has a philosophy of "Doing the Right Thing" through their business practices and community involvement. The work environment values teamwork and builds from a foundation of strong integrity and respect within the community. They continually seek highly motivated professionals who share their philosophy of greater service and stronger relationships.
Most importantly, Capital Credit Union wanted a way to save their supervisors time in the hiring process. Their phone interviews consumed too much of the supervisors' time, taking away from other job responsibilities. They looked to video interviewing to create a consistent, yet customizable interview experience. It was important to the team that their interview experience highlight their company culture, as well as give improved insights on candidates over phone screens.
Our goal was to give supervisors more time back into their day with a more efficient screening process.
No, we were doing phone interviews before we implemented Spark Hire.
We wanted something easy for the supervisors to use but also user friendly for candidates in order to enhance their experience.
Spark Hire was honestly the first company we researched. We had never even heard about video interviewing before, but the rep at the time reached out to us to tell us more about it. The deciding factor in Spark Hire's favor was ability to pay month to month instead of signing a multiyear contract. Starting out month to month allowed us to determine how we liked it.
Getting started was very easy! Implementing Spark Hire was smooth, and with the resources Spark Hire provided, it was easy to relay information to the hiring supervisors.
Spark Hire has given our supervisors more time to source candidates without playing phone tag. It also allows supervisors to watch videos of potential candidates that may have already done a video for a different position.
Supervisors used phone interviews for the screening step of our hiring process.
We had a group of 7 supervisors pilot Spark Hire for a few months. Once they saw success, we had more buy-in to go to the rest of the supervisors and roll out video interviewing across the company.
When the supervisors realized how much time one-way video interviews gave them back in their day!
Video interviewing is an extremely efficient tool. When you are short staffed it's hard to take the time to call candidates but that's the time when a connection is crucial. One way video interviewing allows supervisors to simply send a link and gives candidates time to do their interview in a quiet space when they are not caught off guard.
Easy, Efficient, Accommodating