Case Study: Digital Federal Credit Union

How Digital Federal Credit Union Uses Spark Hire To Streamline Their Hiring Process

About Digital Federal Credit Union

Digital Federal Credit Union, better known as DCU, is a not-for-profit financial cooperative owned by and operated for our members. DCU is one of the top 20 credit unions in the United States.

Goals for Video Interviewing

Digital Federal Credit Union hires over 300 new employees each year and receives over 8,000 applications for these positions. They have a staff of 3 individuals who are responsible for screening all of these applicants. They were looking for a way to make the screening process more efficient for HR and hiring managers.

Q&A with Human Resources Generalist, Leslie Willson

Q:

What are some of the results you’ve seen with Spark Hire?

A:

To put it simply, it has been wonderful!

We used to do an initial phone screen, and then move the candidates onto an in person interview. With Spark Hire, we have changed the way we do business. We spend much less time vetting the candidates we pass to our hiring managers and in the process, we’ve made our lives easier.

Q:

How does video interviewing fit into your hiring process?

A:

All of our qualified applicants are sent an invite for the one-way video interview. After the interviews have been completed, the videos are reviewed and sent to the hiring managers. If the hiring managers are interested, they will go ahead and set up a face to face interview.

Q:

How do you get your team members to buy in to video interviewing?

A:

It was an easy sell!

During the initial demo, our first impression of Spark Hire was that it is very user friendly. Even when we implemented the software, we were up and running in no time at all.

Spark Hire also impressed us with how upfront they are about the cost of the platform. Simply put, it is just so affordable.

Q:

What is the biggest impact that video interviewing has on your hiring process?

A:

Our process is much more efficient today. Having to sort through 8,000 applications every year is a very daunting process because we are only a team of 3. With Spark Hire, we are now able to spend significantly less time vetting candidates.

Q:

Why should other credit unions look into video interviewing?

A:

Video interviewing is a great way to see your candidates as they actually are. The value of actually seeing your candidate, as a person, is really unbeatable.

Because of Spark Hire, we do not waste any of our time on non-viable candidates.

Q:

What is your favorite aspect of video interviewing?

A:

The platform is just so easy to use.

Having the ability to see your candidates is really a game changer. We are now able to make better decisions on who we hire, while doing it in a fraction of the time.

Q:

What are three words/phrases that describe your experience working with Spark Hire?

A:

Easy to use, cost effective, great!

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