Case Study: Euler Hermes

How Euler Hermes Improves Hiring Efficiency by 7x With Spark Hire Video Interviews

About Euler Hermes

Euler Hermes is the world’s leading credit insurer with over 100 years of history and experience. In over 50 countries, 6,000 Euler Hermes employees assist companies of all sizes and industries to develop their business securely at home and abroad. They offer a wide range of B2B trade receivables protection tools and credit management solutions - credit insurance, debt collection, bonding, and guarantees.

Goals for Video Interviewing

They intended to improve screening efficiency, speed up their hiring process, and more effectively recruit candidates across multiple countries.

Q&A with Serhat Kakci, Regional HR-Controlling and IS:

Q:

What inspired you to look into video interviewing?

A:

The changing digital environment forced us to move towards new digital HR tools. Video interviewing was one of the initiatives that we wanted to take on as Regional HR. We anticipated the process for recruitment becoming much more efficient with this tool.

Q:

Did Spark Hire replace a similar tool or is this the first time your team is using video interviewing?

A:

Spark Hire was our first time using a video interviewing platform.

Q:

What criteria did you have in mind for a video interviewing solution?

A:

We wanted a more efficient and time-saving recruitment process. We also hoped to make it a more qualitative recruitment process, to better compete with other corporate multinationals in terms of using digital HR tools.

Q:

Describe your selection process and what you found most attractive about Spark Hire when signing up.

A:

Spark Hire is very attractive because of the possibilities within the tool. Specifically, we use the customization of the interview experience extensively.

Q:

What are some of the results you’ve seen with Spark Hire?

A:

We have saved a lot of time! We as Regional HR receive a lot of positive feedback from our local HR teams due to the efficiency of Spark Hire. Video interviews allowed us to increase our hiring efficiency 7 times. Instead of 10 manual recruitments per week, we can now do 10 recruitments per day with Spark Hire.

Q:

How does video interviewing fit into your hiring process?

A:

It has become a part of our minimum recruitment standards that have been established within our region. Completion of a video interview is a prerequisite to an in-person interview within the recruitment process.

Q:

How do you get your team members to buy into video interviewing?

A:

Easy, once everyone was trained, it became part of our recruitment standards.

Q:

What is the biggest impact that video interviewing has on your hiring process?

A:

The time savings we have experienced. With one video interviewing we can see immediately whether an applicant is a fit for the job or not.

Q:

What was your aha moment – the moment you knew you loved Spark Hire?

A:

Spark Hire is very nice to use. The platform has tons of opportunities, you can easily set up configurations per interview (for example giving the candidates 30 seconds to reply on a particular question). You can also easily share the interview with, for example, line managers so they can give feedback as to whether an applicant is a good fit for their open position.

Q:

Why should other insurance companies look into video interviewing?

A:

Not only insurance companies, but all companies with more than 100 recruitments per year should use Spark Hire. The time savings are tremendous.

Q:

What is your favorite aspect of video interviewing?

A:

You can evaluate an applicant in as little as 30 seconds.

Q:

What are some things you love about Spark Hire?

A:

It gives a clear overview of our candidates and is efficient to use.

Q:

What are three words that describe your experience working with Spark Hire?

A:

Nice – Efficient – Clear!

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