Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company known for its original chicken sandwich.
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Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C. The Polaris Fashion Place location serves northwestern Central Ohio.
When Maria was beginning to start her Chick-fil-A franchise location, she knew she wanted to avoid phone screens in her hiring process. Maria knew them to be time-consuming and inaccurate to find the best candidates.
Saving Time! It is so time consuming to phone screen candidates, so finding an affordable video interviewing software to replace that aspect of our interview process was key to efficiently identifying the right people.
This is the first time our team is using video interviewing.
The video interviewing software needed to be affordable, customizable, and compatible with mobile devices.
Our selection process begins with candidates filling out an application. Candidates are then screened, and two interviews are conducted. The screening aspect of our process is fulfilled seamlessly and automatically by a Spark Hire one-way interview.
It was so EASY! Not only was the system user friendly, but our customer success hero has been a fantastic resource from the very beginning. Within 24 hours of signing up, they were reaching out to see if I had any questions. I was quite busy and missed the first couple calls, but they were persistent in making sure we had a successful launch with Spark Hire.
After setting up, my customer success hero regularly reaches in to let us know about new features and make suggestions to improve our completion rates. Any time I have an out of the box idea, I know I can call my customer success hero to get their input and receive a response the same day.
By automating the screening process, we have saved about 8.33 hours per week. We have also found a candidate is 30% more likely to stay past 90 days if they complete a video interview as part of the hiring process.
We did not have one, as we started using Spark Hire when our business started.
As mentioned previously, video interviewing has automated our screening step.
This is a tricky question for us. At first, we were frustrated so few applicants were electing to accept and complete the video interview. We have taken various efforts to set expectations with candidates about the interview steps in our hiring process and explain the advantages to video interviewing as opposed to phone screening. We have realized, though, that the candidates who are not completing the video interviews are not genuinely interested in working for our business, so we are happy to have those candidates weed themselves out at the beginning of the interview process.
Saving over 8 hours per week in our hiring process and improved employee retention.
When I saw a candidate complete their video interview wearing their pajamas in bed! I would have never been able to “see” their lack of professionalism had I just spoken to them on the phone.
Restaurants have a high hiring volume, typically due to high turnover. Spark Hire provides a unique solution to both these issues by automating part of the hiring process and improving retention rates. Spark Hire kills many birds with one stone!
I love how Spark Hire met all of the criteria we identified, but also improved our candidate experience. Spark Hire allows candidates to show us their personality (professionalism, facial expressions, etc.) much better than a phone screen would. From that, we are able to preliminarily see if they fit our culture.
Spark Hire is reasonably priced, has outstanding customer service, and saves us time!
Valuable. Personal. Insightful.
Valuable- I feel Spark Hire is priced at a fair rate. Having fewer than 50 employees, we struggled to find a software that was affordable for our business. Should we obtain an additional franchise, we would definitely upgrade our package! It is also valuable in the time savings it provides.
Personal- This word defines so many aspects of Spark Hire. The ability to personalize video interviews and video messages to candidates. The type of outstanding customer service Spark Hire provides.
Insightful- There is so much additional information we are able to learn about candidates using Spark Hire for the screening step of our interview process.